Al Posted September 21, 2005 Report Share Posted September 21, 2005 I went into VW early this morning at 8 and dropped the car of to have the rubber window seal replaced as the two hours they spent last time did nothing.Was told it would take 2 hours so I said fine, I want a courtesy car. After much "oh, I don't know about that, you'll have to pay" etc etc I eventually got one after getting managment involved.I got a call at 4pm (!) saying it's all done. Went down there a bit later and picked it up. Apart from the car being filthy, it looked like they'd done something, unlike last time. I drove the car 50 yards and guess what, the whistle sound is now the most annoying rattle! Even at 10mph you could have heard it so surely even driving the car in their yard would have alerted them to it! You can actually see the black trim on the outside half hanging off!I turned straight back in and on approching could see the looks on their faces. After much 'talking' they have apologised but to be honest I have felt this is not good enough. It is the most stupidly small problem with a car that with some persistance could have been fixed in half a day. Yet here I am, 4 wasted days later over 2 weeks and it's worse than it was.The way I have been treated since handing the money over is nothing short of digusting. I am ~this close~ to using the 30 day return facility. Great car, appauling service beyond belief. style="vertical-align:middle" emoid=":angry2:" border="0" alt="angry.gif" /> style="vertical-align:middle" emoid=":angry2:" border="0" alt="angry.gif" /> style="vertical-align:middle" emoid=":angry2:" border="0" alt="angry.gif" /> Quote Link to comment Share on other sites More sharing options...
BridLupo Posted September 21, 2005 Report Share Posted September 21, 2005 Threaten to take it back unless you get some compo. I know how you feel i left my lupo for two hours and they basically did sweet FA Quote Link to comment Share on other sites More sharing options...
AndyW Posted September 21, 2005 Report Share Posted September 21, 2005 Welcome to our world. style="vertical-align:middle" emoid=";)" border="0" alt="wink.gif" />Good luck though, fight your corner, remain cool, keep records, that sort of thing. Quote Link to comment Share on other sites More sharing options...
Mike_M Posted September 21, 2005 Report Share Posted September 21, 2005 Some dealers and their tech guys are really crap.........I must say my local dealer is really good, but that may be because they know me after having worked there etc.That said other friends of mine have never really complained........Breeze VW in Bournemouth Quote Link to comment Share on other sites More sharing options...
Ty Posted September 21, 2005 Report Share Posted September 21, 2005 (edited) feel for you mate had plenty of problems with mine in the past all weln documented on here. From experience just stick at it dont give them a inch or they'll take an mile you'll have her sorted eventually. Although mines got to go back style="vertical-align:middle" emoid=":P" border="0" alt="tongue.gif" /> but good luck keep us posted Edited September 21, 2005 by Ty Quote Link to comment Share on other sites More sharing options...
BridLupo Posted September 21, 2005 Report Share Posted September 21, 2005 Has anybody here used Priory Park in Hull. Might have to give them a try next time something goes amiss Quote Link to comment Share on other sites More sharing options...
Loopy Lupo Posted September 21, 2005 Report Share Posted September 21, 2005 yeah as above mate - stick to your guns - i rejected my second gti with ****ty paintwork - dealer bent over backwards - but you have to speak to head honchos to get anywhere in my experience!good luck bud! Quote Link to comment Share on other sites More sharing options...
BigMon Posted September 21, 2005 Report Share Posted September 21, 2005 What a pisser style="vertical-align:middle" emoid=":(" border="0" alt="sad.gif" /> . VW really need to do something about their dealers and customer service, but I guess if sales don't start falling dramatically will they bother?If you're really dissatisfied then I reckon get it returned and get a good secondhand one off here. Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted September 22, 2005 Report Share Posted September 22, 2005 Turn the stereo up Quote Link to comment Share on other sites More sharing options...
Al Posted September 22, 2005 Author Report Share Posted September 22, 2005 Cheers for the support guys.They have had the car all day and the only contact I have had is a voicemail this morning saying they have ordered some parts (!) No mention of what they are, what they're for or when they're going to be fitted etc.I rang them straight back and surprise, the head customs manger of service was unavailable even though I was reassured yesterday that I could always speak to him and should only deal with him from now on due to be previously dealing with about 6 different people.I have heard nothing all day!!!! This has to be the worst service ever! I have no idea when the car is due back or how long I have to keep a Polo automatic! I left a 'firm' voicemail at quarter to six with the threat that if they don't ring me back at 8.30 tomorrow the car is going back and that I expect compensation of some sort for all the days I've now wasted waiting around for them.I absolutely love the car but I cannot deal with 3 years of this kind of 'warranty'. My only other option now is head office customer complaints. Has anyone had to ring them before with success?8.30. We'll see. Quote Link to comment Share on other sites More sharing options...
jr Posted September 22, 2005 Report Share Posted September 22, 2005 Cheers for the support guys.They have had the car all day and the only contact I have had is a voicemail this morning saying they have ordered some parts (!) No mention of what they are, what they're for or when they're going to be fitted etc.I rang them straight back and surprise, the head customs manger of service was unavailable even though I was reassured yesterday that I could always speak to him and should only deal with him from now on due to be previously dealing with about 6 different people.I have heard nothing all day!!!! This has to be the worst service ever! I have no idea when the car is due back or how long I have to keep a Polo automatic! I left a 'firm' voicemail at quarter to six with the threat that if they don't ring me back at 8.30 tomorrow the car is going back and that I expect compensation of some sort for all the days I've now wasted waiting around for them.I absolutely love the car but I cannot deal with 3 years of this kind of 'warranty'. My only other option now is head office customer complaints. Has anyone had to ring them before with success?8.30. We'll see.<{POST_SNAPBACK}>who was this with mate, Lindvalecould suggets to bring it to us (bromley) and try and pull out all the stops for you Quote Link to comment Share on other sites More sharing options...
jr Posted September 22, 2005 Report Share Posted September 22, 2005 Cheers for the support guys.They have had the car all day and the only contact I have had is a voicemail this morning saying they have ordered some parts (!) No mention of what they are, what they're for or when they're going to be fitted etc.I rang them straight back and surprise, the head customs manger of service was unavailable even though I was reassured yesterday that I could always speak to him and should only deal with him from now on due to be previously dealing with about 6 different people.I have heard nothing all day!!!! This has to be the worst service ever! I have no idea when the car is due back or how long I have to keep a Polo automatic! I left a 'firm' voicemail at quarter to six with the threat that if they don't ring me back at 8.30 tomorrow the car is going back and that I expect compensation of some sort for all the days I've now wasted waiting around for them.I absolutely love the car but I cannot deal with 3 years of this kind of 'warranty'. My only other option now is head office customer complaints. Has anyone had to ring them before with success?8.30. We'll see.<{POST_SNAPBACK}>who was this with mate, Lindvalecould suggets to bring it to us (bromley) and try and pull out all the stops for you Quote Link to comment Share on other sites More sharing options...
jr Posted September 22, 2005 Report Share Posted September 22, 2005 What a pisser style="vertical-align:middle" emoid=":(" border="0" alt="sad.gif" /> . VW really need to do something about their dealers and customer service, but I guess if sales don't start falling dramatically will they bother?If you're really dissatisfied then I reckon get it returned and get a good secondhand one off here.<{POST_SNAPBACK}>TBH mate all VW dealers have got such high prssure qulaity systems on them alot of them cant keep up, they have an inhouse quality control system, a VW one and a yearly VQM auditall of them are a nightmare, some delaers can live up to them, some cant, and thats when they lose the franchise Quote Link to comment Share on other sites More sharing options...
Al Posted September 22, 2005 Author Report Share Posted September 22, 2005 It is Abridge.Thank you for the offer, i may yet have to take you up on it. But, I have to say, the whole point in me choosing VW was that there was a local dealer that i thought i could depend on as it's only 3 miles up the road.If I don't get red carpet tomorrow the cars going back and I'll look for another one from a private garage. I looked at a 52 Black GTi before choosing this. All the cars they sold came with a 2 year warranty. It was a family run business and they even called me when the car was no longer available. Somewhere like that couldn't be any worse then what I have received. Quote Link to comment Share on other sites More sharing options...
lupogtiboy Posted September 23, 2005 Report Share Posted September 23, 2005 TBH mate all VW dealers have got such high prssure qulaity systems on them alot of them cant keep up, they have an inhouse quality control system, a VW one and a yearly VQM auditall of them are a nightmare, some delaers can live up to them, some cant, and thats when they lose the franchise<{POST_SNAPBACK}>i agree with that! vqm's are a knightmare and bloody stupid too! quite proud to say that recently, the dealership i work for was awarded the highest vqm score in the country to date! don't know for the life of me how tho!it really astounds me the things that some dealers get away with! as i've said before, we're far from perfect, (even with the high VQM score!), but you have to remember that the customer comes first, and a disatisfied customer will NOT come back, no matter how much you try and bribe them to! pisses me off that one dealer ruins it for all of us in the network, as people always think we're all alike! Quote Link to comment Share on other sites More sharing options...
Al Posted September 23, 2005 Author Report Share Posted September 23, 2005 Oh surprise! No one has called me. Quote Link to comment Share on other sites More sharing options...
Loopy Lupo Posted September 23, 2005 Report Share Posted September 23, 2005 go in in person al and ask to speak to the md - if they say he is not available start making a big bloomin' racket (if you think you can't do this - think about how much they've ****ed you around and how much time of yours they have wasted - that should get you fired up enough to do it)....keep making a racket until you are allowed to speak to him face to face - demand to know NOW what is happening with your car - and tell him if it ain't sorted by (you decide deadline) you are rejecting it and want your money back. Quote Link to comment Share on other sites More sharing options...
Al Posted September 23, 2005 Author Report Share Posted September 23, 2005 go in in person al and ask to speak to the md - if they say he is not available start making a big bloomin' racket (if you think you can't do this - think about how much they've ****ed you around and how much time of yours they have wasted - that should get you fired up enough to do it)....keep making a racket until you are allowed to speak to him face to face - demand to know NOW what is happening with your car - and tell him if it ain't sorted by (you decide deadline) you are rejecting it and want your money back.<{POST_SNAPBACK}>I have rung VW head complaint division which in theory is independant of retailers as it is VW 'owned' rather than the dealers franchises. I was on the phone for half an hour listing all the complaints (I included as many as I could remember like not being able to choose the reg etc even though I was promised in terms and conditions of sale) Apparently someone's going to ring me. I've heard this before. They have until 4 or I will be returning the car reguardless. style="vertical-align:middle" emoid=":angry:" border="0" alt="mad.gif" /> style="vertical-align:middle" emoid=":angry:" border="0" alt="mad.gif" /> Quote Link to comment Share on other sites More sharing options...
Ty Posted September 23, 2005 Report Share Posted September 23, 2005 (edited) shoot them all its the only way they will listen! Its Abridge I have had all the trouble with as well bloomin' useless mate Edited September 23, 2005 by Ty Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted September 23, 2005 Report Share Posted September 23, 2005 I have trouble with Abridge, but I always get what I want from them because I'm nice as pie style="vertical-align:middle" emoid=":D" border="0" alt="biggrin.gif" /> Quote Link to comment Share on other sites More sharing options...
Ty Posted September 23, 2005 Report Share Posted September 23, 2005 I have trouble with Abridge, but I always get what I want from them because I'm nice as pie style="vertical-align:middle" emoid=":D" border="0" alt="biggrin.gif" /><{POST_SNAPBACK}>Doesn't seem to work for me! you must have a calming influence! Quote Link to comment Share on other sites More sharing options...
Ty Posted September 23, 2005 Report Share Posted September 23, 2005 (edited) I have trouble with Abridge, but I always get what I want from them because I'm nice as pie style="vertical-align:middle" emoid=":D" border="0" alt="biggrin.gif" /><{POST_SNAPBACK}>double post whoops ! style="vertical-align:middle" emoid=":rolleyes:" border="0" alt="rolleyes.gif" /> Edited September 23, 2005 by Ty Quote Link to comment Share on other sites More sharing options...
LupoGirlRacer Posted September 24, 2005 Report Share Posted September 24, 2005 blimey thats awful! guess i've been lucky with mine! style="vertical-align:middle" emoid=":)" border="0" alt="smile.gif" /> Quote Link to comment Share on other sites More sharing options...
Al Posted September 24, 2005 Author Report Share Posted September 24, 2005 (edited) Right.....They have had my car since Wednesday morning now and not one single phone call to tell me when/if I am getting it back. I have left countless voicemails that I'm not bothering anymore. Head office VW has done nothing.Also, my lady saw the person I am supposed to be dealing with in her work today - he made eye contact, realised it was her and basically looked straight away and ran off. If anyone wants to know the idiots name and harrass him etc etcI am through with them to be honest. Words cannot express how disappointed I am. 8.30 Monday the curtesy car is being returned, along with the spare set of GTi keys, V5 and all the crap that goes with it.If I'm honest, I think they have damaged it and are stalling ie: ignoring me, so they can repair it. there is no other reason why they wouldn't return a phone call!A very disppointing end to a disappointing 2 weeks of ownership.Al Edited September 24, 2005 by Al Wilson Quote Link to comment Share on other sites More sharing options...
LupoGirlRacer Posted September 24, 2005 Report Share Posted September 24, 2005 style="vertical-align:middle" emoid=":(" border="0" alt="sad.gif" /> Quote Link to comment Share on other sites More sharing options...
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