baj Posted October 26, 2004 Report Share Posted October 26, 2004 :xGetting really miffed off now!My GTI is 3 years old in December 04, however i bought it from VW in Dec 03. I bought it with 25k miles, they gave it a service, stamped the book and wrote "next service: 35k or 12/05"Well last week it hit 35k, so i booked it in, service was all done fine!I've been having trouble with the immobilser not turning off and also the electric window switch has stopped working, so i asked them to look at that too.After the service the woman said the key was faulty and the window switch was broken, and she would get me a price! I said isn't that covered under warranty, she said she would 'find out' and let me know :shock: Anyhow, today she calls and says my warranty is invalid! :?Says i haven't stuck to my service schedule, and that it was a due a service in June!I kick up a stink, and she asks me to bring my service book in for them to look over, dealer is 40 miles away ... grrrrMONKEYS !!!! :xoh and my service was £170 !!! is it me or is that a bit steap for a regular service! Quote Link to comment Share on other sites More sharing options...
Phlegyas Posted October 26, 2004 Report Share Posted October 26, 2004 i paid £87 in banbury for my 30 or 35 i forget (I’m still technically asleep)Oh and the “monkeys” left a massive screwdriver in the grove where the window wipers are. Found it before I used them though. Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted October 26, 2004 Report Share Posted October 26, 2004 its steep.... I had same problem with services BUT I just read them out the services over the phone and told them to ring the other dealers - its not your responsibility.My advice is find another dealer as soon as you have this sorted ! Quote Link to comment Share on other sites More sharing options...
Crusoe Posted October 26, 2004 Report Share Posted October 26, 2004 if it was a yearly service they probably changed the plugs and a few other things so £170 might not be too bad, it was about £90 for a minor and £140 for a major up here Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted October 26, 2004 Report Share Posted October 26, 2004 I found out my warranty was invalid too a little while back when I took my car to an alternate dealer.Showed them the log book and there was no problem setting the record straight though.Even if the service has been done by someone else, they can't remove the warranty as long as it's been done properly, although I expect that route would be no end of hassle. Quote Link to comment Share on other sites More sharing options...
baj Posted October 26, 2004 Author Report Share Posted October 26, 2004 Receipt shows they only changed the oil (£30 ish), oil filter (£10 ish) and some washer (£3 ish)The other £100+ was labour!!!The same stealer has serviced it everytime as well ... once my warranty runs out in a few months its going nowhere near them again! Quote Link to comment Share on other sites More sharing options...
Snoopy Posted October 26, 2004 Report Share Posted October 26, 2004 170 quid sounds like a fortune for what appears to have been just the oil service (not the more thorough inspection service). I was charged 67 quid for the oil service at my local VW dealer. Quote Link to comment Share on other sites More sharing options...
baj Posted October 26, 2004 Author Report Share Posted October 26, 2004 QUOTE(snoopstah)170 quid sounds like a fortune for what appears to have been just the oil service (not the more thorough inspection service). I was charged 67 quid for the oil service at my local VW dealer.:xIs there anyone i can complain to ?VW uk or something or other ? Quote Link to comment Share on other sites More sharing options...
Snoopy Posted October 26, 2004 Report Share Posted October 26, 2004 I'd have a go at moaning at VW Customer Services (assuming it was just an oil change service).If I was serious about it, I'd phone up a few other garages for quotes (for reference, I use Testwood in Southampton, and I think Barringtons in Chesterfield are good for prices too), and then write a letter to the service manager at your local dealer, copying it to VW Customer Services (state you've done that in the letter).The best you'll realistically get is a free service next time, which needs to be done at the same dealer, so you still have to use the muppets. Depends how much trouble you want to go to, really. Quote Link to comment Share on other sites More sharing options...
baj Posted October 26, 2004 Author Report Share Posted October 26, 2004 A free service next time sounds good to me style="vertical-align:middle" emoid=":)" border="0" alt="smile.gif" /> ... major 40k is looming!Thanks for the advice ... ill see what happens Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted October 26, 2004 Report Share Posted October 26, 2004 vw customer services are based in milton keynes - cant find number right nowfor comedy check out: http://www.myvwlemon.com Quote Link to comment Share on other sites More sharing options...
Snoopy Posted October 26, 2004 Report Share Posted October 26, 2004 Phoning them is pretty useless really - you need to make sure they have a hard copy of your complaint, or it'll just be forgotten.Address is:VW Customer ServicesYeomans DriveBlakelandsMilton KeynesBuckinghamshireMK14 5ANYou can phone them on 01908 679121, but I'd use that for chasing them up if they don't answer the letter.Auto Express and What Car both do consumer complaints (I believe), if you really wanted to get some extra muscle on the job. Quote Link to comment Share on other sites More sharing options...
Snoopy Posted October 26, 2004 Report Share Posted October 26, 2004 QUOTE(tdwindustries)for comedy check out:http://www.myvwlemon.comIf only we had lemon laws in this country style="vertical-align:middle" emoid=":(" border="0" alt="sad.gif" /> Quote Link to comment Share on other sites More sharing options...
twisty b-road Posted October 26, 2004 Report Share Posted October 26, 2004 QUOTE(myvwlemon disclaimer)MyVWLemon.com is not affiliated or sponsored by Volkswagen AG (Just in case there is any confusion on identity). MyVWLemon.com recognizes and respects all of Volkswagen's trademarks and copyrights (Including the swastika). style="vertical-align:middle" emoid=":mrgreen:" border="0" alt="mrgreen.gif" /> Quote Link to comment Share on other sites More sharing options...
DanGTI Posted October 26, 2004 Report Share Posted October 26, 2004 all this getting raped by the stealers to keep the warranty pisses me off. i got a synthetic oil change & filter done by a mate in kwik fit for £26....where on earth they get £170 for some monkey to put in the average quality cack in I dont know...I think they just make up a number and see what the customer says. Quote Link to comment Share on other sites More sharing options...
baj Posted October 27, 2004 Author Report Share Posted October 27, 2004 Well the monkeys have finally admitted that they were wrong, and I was right regarding the warranty ..... quelle suprise!They are however still monkeys as they can't `re-code` keys at the weekend, meaning ill have to skip off work to take it during the week and take some mickey mouse courtesy car! Quote Link to comment Share on other sites More sharing options...
Nicki Posted October 27, 2004 Report Share Posted October 27, 2004 I was under the impression that its fixed price servicing... my 30k service cost me £176 which is the price I was quoted before I booked it in & the price on the board behind the parts department monkey's desk... Quote Link to comment Share on other sites More sharing options...
DanGTI Posted October 27, 2004 Report Share Posted October 27, 2004 youll get different prices from different dealers Quote Link to comment Share on other sites More sharing options...
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