bossjohnc Posted July 7, 2004 Report Share Posted July 7, 2004 20K service... just had 'Joe from VW' on the phone.Service, which includes pollen filter change, oil change, and... errm... lots of checking of stuff and things, plus a 24 month brake fluid change and a set of two front pads...£401!!!!!RIP OFF ALERT!Said don't worry about the pads and that I'd do them myself - took it down to about £280. Quote Link to comment Share on other sites More sharing options...
EssexLoop Posted July 7, 2004 Report Share Posted July 7, 2004 thats terrible... well thats confirmed i wont be getting my car serviced for a few months... what a stupid price that really is Quote Link to comment Share on other sites More sharing options...
EssexLoop Posted July 7, 2004 Report Share Posted July 7, 2004 thats terrible... well thats confirmed i wont be getting my car serviced for a few months... what a stupid price that really is Quote Link to comment Share on other sites More sharing options...
AndyW Posted July 7, 2004 Report Share Posted July 7, 2004 Even at £280, thats veeeeeeeeery expensive. Quote Link to comment Share on other sites More sharing options...
Crusoe Posted July 7, 2004 Report Share Posted July 7, 2004 putting my S2k in for a 22K service, £80 lol Quote Link to comment Share on other sites More sharing options...
baj Posted July 7, 2004 Report Share Posted July 7, 2004 Ouch style="vertical-align:middle" emoid=":(" border="0" alt="sad.gif" />I was reading through the handbook the other day and noticed the 24 month (20k) brake fluid change, i then noticed that it hadn't been changed as of yet and im up to 30 months (31k) :? Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted July 7, 2004 Report Share Posted July 7, 2004 QUOTE(baj)Ouch style="vertical-align:middle" emoid=":(" border="0" alt="sad.gif" />I was reading through the handbook the other day and noticed the 24 month (20k) brake fluid change, i then noticed that it hadn't been changed as of yet and im up to 30 months (31k) :?I am not 100% but seem to remember this isnt a warranty problem, just a recommended change, so it shouldnt matter that you are late. Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted July 7, 2004 Author Report Share Posted July 7, 2004 hehehehehe!!Just been doing the rounds calling customer service etc...To cut a long story short - I had a goodwill of £150 to put toward the service anyway. I thought the £400/280 without pads was a bit of a take on, and that VW were looking to get their money by hook or by crook.Called VW Customer Care, as I'm talking to them about my bubbling spoiler anyway (they keep telling me it's not covered by warranty as it's an aftermarket accessory :? ).Anyway, I mentioned the price because I wasn't happy, and I've just had the dealer on the phone saying that they'd 'explained it wrong'.I'm now getting the service for £150 (cancelled out by £150 goodwill) and the brake fluid for £42.30.My Credit card's just breathed a big sigh of releif. Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted July 7, 2004 Report Share Posted July 7, 2004 how come? that sounds about the right price but what did you say for goodwill? Quote Link to comment Share on other sites More sharing options...
EssexLoop Posted July 7, 2004 Report Share Posted July 7, 2004 well thats quite good then... perhaps i will get mine down now Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted July 7, 2004 Author Report Share Posted July 7, 2004 If you have many many warranty problems and you complain to VW Customer Services about the amount of time you spend sipping coffee at the dealer - they will compensate.My main gripe was the rear spoiler which has been resprayed 4 times and still bubbles up whenever the sun shines on it.This along with things like the bonnet release catch breaking, rear wash wipe breaking and a couple of other things equated to a bit of goodwill. style="vertical-align:middle" emoid=":D" border="0" alt="biggrin.gif" /> Quote Link to comment Share on other sites More sharing options...
gargoil Posted July 7, 2004 Report Share Posted July 7, 2004 My 20k was 140 quid,afterwards I took the car home changed the brake fluid myself and then on the page in the service book where they had stamped I simply ticked the "brakefluid changed" box with the same colour of pen. It is a warranty thing, but not part of the 20K service. The brake fluid has to be changed every 2 years!(If anyone from VW is reading gargoil says this in jest! :wink: ) Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted July 7, 2004 Report Share Posted July 7, 2004 Excellent whats the number john i have a list as long as my arm Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted July 7, 2004 Author Report Share Posted July 7, 2004 VW Customer Care: 0800 711 811 Quote Link to comment Share on other sites More sharing options...
gargoil Posted July 7, 2004 Report Share Posted July 7, 2004 I may ring them as well! style="vertical-align:middle" emoid=":twisted:" border="0" alt="twisted.gif" /> Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted July 7, 2004 Report Share Posted July 7, 2004 QUOTE(gargoil)It is a warranty thingActually.... not changing the brake fluid does not invalidate your warranty according to my local VW dealer..... It wasnt done by a VW dealer on mine but warranty still intact Quote Link to comment Share on other sites More sharing options...
gargoil Posted July 7, 2004 Report Share Posted July 7, 2004 So if you don't change the brake fluid and crash because the brakes fail and you take it to VW and they see they've not changed the brake fluid at they're recommended intervals then they're not going to use that as an excuse not to pay up for the damage/ new car???? Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted July 7, 2004 Report Share Posted July 7, 2004 hey i didnt do it! seriously though its in front of me now in black and white, unless they made an exception in my case? Effectively no brake fluid change has taken place, but warrantly remained unaffected. Quote Link to comment Share on other sites More sharing options...
gargoil Posted July 7, 2004 Report Share Posted July 7, 2004 I believe you, but I'd be surprised, knowing VW's customer service rep. if they wouldn't use that against you in the event you had to claim something brake related on warranty! So can you use any non VW brake fluid and the system is still covered by warranty or do you have to use the VW branded stuff, if it dosen't matter who plops it in or when it is changed?? Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted July 7, 2004 Author Report Share Posted July 7, 2004 Strictly, it no longer matters who does the servicing, as long as it's done properly.This was not the case a few years ago, but some sort of competition law has changed that.Only prob is, that if VW say something's gone wrong due to poor servicing, you have to go back to the person that did the servicing, and if they deny it was poor, you're the piggy in the middle. Quote Link to comment Share on other sites More sharing options...
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