I have often thought that the marketing team at VW got the two cars mixed up, they should have sold the Fox first then replaced it with thee Lupo. When the Lupo was launched the city car market was basically small cheap cars. Volkswagen launched a premium vehicle, with a nicer interior, better quality finish, a focus on new expensive economical technology (1.2tdi, 1.4FSI models) and big car options in to the market priced at a higher level than its rivals and surprisingly sold far fewer than it hoped. Answer? Replace the Lupo with a cheaper model. I remember reading that the Fox would only cost £5000-£6000 when it came to Britian and I think then it would have sold better. Instead the Fox arrived at a point where rival manufacturers had started to market premium city cars with greater success. Look at the MINI and FIAT 500 and more recently the Toyota IQ all are overpriced and less practical than other models but all sell, I am sure that if there was a model on the market with 100mpg on offer with a nice interior then the Lupo would actually sell quite well, afterall the Polo Bluemotion doesn't seem to be having any difficultly! The Fox meanwhile arrived on the market costing as near as makes no difference the same as a basic Lupo (remember for the last year or so of the Lupo's life it came with £1000 off the list price making a 1.0e about £6800) it is very poorly equiped as a base model with manual windows and no remote locking, air con is a very expensive option (I know still cheaper than the Lupo). The Fox is also hampered by its styling, the car is ill at ease with the rest of the range, is too tall and is, overall, very bland. The cabin looks like that of a early 1990's Vauxhall and is in places very badly finished. My dealer told me that they steer people towards a Polo (like he did with the Lupo) as the lead time from the factory is too long. He pointed out that no-one really complains about being steered towards the Polo, apparently people that bought Lupo's had often fallen for the styling and would not listen to the "Pro-Polo" arguement! If VW want to sell the Fox then they should realise its strengths, it is a roomy car, it does feel a little more solid than some of its rivals. They should lower the price significantly to be more inline with the FIAT Panda and MUCH lower than the Polo, introduce the 5 door model from the Brazillian market. I think then there is a place for it in the market for it. Of course this will not happen as VW have worked hard to get their brand accepted as a semi-prestigous marque and they will not want to harm that with a model selling at £5000. I do feel sorry for you with the trouble that you have suffered with this car but I believe that a good dealer could have made these issues disappear and allowed you to enjoy a car that you clearly liked at some point. This is one area that I really think Volkswagen need to address their dealer network is very hit and miss the one I use at the moment is generally very good. The last one I used to use was absolutely useless. I have tried one in York after a minor problem emerged on my car I spent 10minutes argueing that dispite the 16V badge mine was not a GTI or indeed a 1.6 resolved only when they opened the bonnet to see 1.4 emblazened across the engine. I hope that the experience of the Fox has not put you off VW forever.