electricpanda Posted March 25, 2010 Report Share Posted March 25, 2010 Just a quick question,I bought my Polo GTI from JCT600 Wakefield 6days ago.It has what seems like a Syncromesh problem between 1st and 2nd. I never noticed during the test drive as I didnt push first gear. It shifts fine below 2-3krpm but above this, no matter how slowly you change gear, it crunches.From what Ive read its a really common issue with these cars.The car is a 2007 and has done 30400miles. I have warrenty on the car, will this be covered?Surely cant say its wear and tear when Ive only done 200 miles in it.Help will be greatly appreciated!Thanks! Quote Link to comment Share on other sites More sharing options...
pro3mark Posted March 25, 2010 Report Share Posted March 25, 2010 Chance are it will be covered, will probably want you to authorise the diagnosis (cost of dropping, and stripping the box) and will want to charge you if for any reason it's not covered. As long as the servicing it there, VW should pay, if not, JCT will legally need to repair it, AFAIK. Quote Link to comment Share on other sites More sharing options...
electricpanda Posted March 25, 2010 Author Report Share Posted March 25, 2010 Its been serviced at 15000 and last week at 30000. Its really frustrating. I just phoned my local VW garage and they said "You only bought it 6 days ago its not on, it needs sorting asap. We'll call you back in the next 30mins to arrange it booking in"I hope they do!VW reliability eh! Quote Link to comment Share on other sites More sharing options...
pro3mark Posted March 25, 2010 Report Share Posted March 25, 2010 As long as those are the correct intervals I can't see that they can't, no reason to.Let us know what they say. Quote Link to comment Share on other sites More sharing options...
electricpanda Posted March 25, 2010 Author Report Share Posted March 25, 2010 I think they are, It's on a LongLife service interval. Next one is 48k or 01/2012. They still havent rung me but Ill keep you updated!Thanks for the help. Quote Link to comment Share on other sites More sharing options...
electricpanda Posted March 25, 2010 Author Report Share Posted March 25, 2010 Just got off the phone.Its booked in for Tuesday for the day. Said theyll strip it down, see if anything needs fixing and give me the Yes or No.Fingers crossed itll get sorted! Quote Link to comment Share on other sites More sharing options...
pro3mark Posted March 25, 2010 Report Share Posted March 25, 2010 Ah, sounds promising, keep us updated. Quote Link to comment Share on other sites More sharing options...
electricpanda Posted March 30, 2010 Author Report Share Posted March 30, 2010 Just got a call from VW and I think im pretty much ****ed. They said they suspect the second gear syncro ring to need replacing as it crunches under heavy acceleration, however they are not prepared to pay for the box stripping and that I need to go back to where I bought it. Theyll provide me with an invoice saying they suspect that it needs replacing to take to where I bought the car but thats all they can do.Ive only had it 10 days and cant afford to pay for it fixing myself!Any Ideas? Quote Link to comment Share on other sites More sharing options...
Defcon5 Posted March 30, 2010 Report Share Posted March 30, 2010 I thought you bought it from VW? Quote Link to comment Share on other sites More sharing options...
electricpanda Posted March 30, 2010 Author Report Share Posted March 30, 2010 I did, bought it from VW in Wakefield, VW Leeds wont pay for the gearbox stripping as its not covered under waranty. The part is covered, not the stripping of the box. Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted March 30, 2010 Report Share Posted March 30, 2010 This is precisely why I'd never buy another new VW, they're next to useless.I'd say, get on to customer (don't) care and ask them if this is correct. I can't believe labour isn't covered under a factory warranty. Quote Link to comment Share on other sites More sharing options...
Defcon5 Posted March 30, 2010 Report Share Posted March 30, 2010 Ah right sorry. Take it back to Wakefield, they have to sort it. You are not using the manufacturers warranty, you are using the warranty that the dealer has to provide upon selling you the car, that states the car should be in reasonable condidtion considering its age and mileage - I would not consider it reasonable to need a replacement 'box at this age.Have a google about this, there will be plenty of info about Quote Link to comment Share on other sites More sharing options...
pro3mark Posted March 30, 2010 Report Share Posted March 30, 2010 I suspect (dealers are never good at explaining) that if you authorise the cost i.e. you sign a piece of paper to say you will pay if it's not manufacturer fault, and should it be manufacturer, they/VW/selling dealership will pay.If they don't, i'd call Ombudsmans, Trading Standards, VW CS, as they really should be covering it, they've already admitted liability by offer to cover the cost of the part. Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted March 30, 2010 Report Share Posted March 30, 2010 From Volkswagen's own site:Your warranty is valid at any authorised Volkswagen retailer throughout the United Kingdom - so if you discover a fault in your car during the 3 year warranty period, and it is within the mileage limit, just take it to the nearest Volkswagen retailer. Quote Link to comment Share on other sites More sharing options...
pro3mark Posted March 30, 2010 Report Share Posted March 30, 2010 I think it's come out of Manufacturer Warranty..? Quote Link to comment Share on other sites More sharing options...
electricpanda Posted March 30, 2010 Author Report Share Posted March 30, 2010 Yeah Its out of Manufactur warranty. I think its in "extended warranty". Its a Febuary 2007 car and I got in covered under VW extended warranty for 12months from purchase. Ive just rang Wakefield VW and there going to call me back. Im gonna see what they say when I explain Leeds VW have noticed the fault. Im so annoyed its untrue. I go to USA in 2 days so would like to get the work booked and logged in before I have owned the car any longer.Also Ive joined UKPOLOS.net and theres a few threads in there with these boxes having this problem. So VW cant deny knowledge.Thanks for all the advice and replies. Quote Link to comment Share on other sites More sharing options...
pro3mark Posted March 30, 2010 Report Share Posted March 30, 2010 Sounds hopeful, let us know if theres anything you need, working for a manufacturer, i know how they work.Good luck dude. Quote Link to comment Share on other sites More sharing options...
electricpanda Posted March 30, 2010 Author Report Share Posted March 30, 2010 Cheers man, Ill post up when they call me back. Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted March 30, 2010 Report Share Posted March 30, 2010 In which case, your warranty should be with Mondial.It might be better to contact them directly and explain. Perhaps tell them you're worried that if you drive the car it'll make things worse. Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted March 30, 2010 Report Share Posted March 30, 2010 OTOH, isn't there some kind of cooling off period with used VWs where you can return them within a certain amount of time for a full refund? Quote Link to comment Share on other sites More sharing options...
electricpanda Posted March 30, 2010 Author Report Share Posted March 30, 2010 Cheers John I will, I'll see what the dealers themselves say first and then go the them. If not I dont know what to do, try contact VW Main Office or something. Quote Link to comment Share on other sites More sharing options...
electricpanda Posted March 30, 2010 Author Report Share Posted March 30, 2010 Possibly. Ive owned the car since Friday March 19th. Let me know!! Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted March 30, 2010 Report Share Posted March 30, 2010 Fault Related Exchange Policy Quote Link to comment Share on other sites More sharing options...
electricpanda Posted March 30, 2010 Author Report Share Posted March 30, 2010 Beat me too it, just read that on there site. Should I try get it fixed or just get it swapped in for another one? Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted March 30, 2010 Report Share Posted March 30, 2010 That's up to you - If I were you, I'd see what else they have. Quote Link to comment Share on other sites More sharing options...
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