bossjohnc Posted September 14, 2004 Report Share Posted September 14, 2004 I've been following this up as those bubbles annoy me greatly, and I've come to a crucial point.VW Customer Care were not aware that this is a problem, and if you haven't already, please call them on 0800 711 811 option 2 to tell them that it is!!Abridge VW, Loughton have resprayed my spoiler 4 times and the bubbles are still there. I've demanded a new spoiler, and they've offered a fair few excuses such as..."We've painted it so it's no longer under warranty" (?!?!?!?!)"It's an aftermarket accessory not covered under warranty"Anyway, I've been on the blower to VW Customer Care, and after several months of asking for a new spoiler (as resprays obviously don't work) I've uncovered the following:VW beleive that the Abridge Dealership has made a bad job of respraying my spoiler, so the fault lies with them and they should pay... (Apparently this is a problem they'd never heard of which is their reasoning) And...VW Abridge (dealer) believe the spoiler was originally defective, and won't pay for it.VW Customer Care gave me my options... I could eithera) Pay £70 for an independant inspection to attribute the fault style="vertical-align:middle" emoid="B)" border="0" alt="cool.gif" /> Go to another VW Dealer with a bodyshop for a second opinionI wasn't very happy with that - basically I have a VW. As far as I'm concerned, when it goes wrong I take it to VW. When it needs servicing I take it to VW. I didn't want to have to stump up for some internal conflict, but as the car was booked in today, I did a 100 mile round trip for the guy at VW Chalfont to come out and say "ooh, bubbles, yeah that's a common fault - it's a problem with the spoiler, needs a new one". style="vertical-align:middle" emoid=":evil:" border="0" alt="evil.gif" /> Grrrr!!!!Anyway, it looks like I'm getting a new one - I'm just awaiting authorisation.If you have this bubble problem, CALL VW CS NOW!!! 0800 711 811 (option 2). It's now been brought to their attention, and they're more likely to deal with it. I've told them that other people have the problem, and they told me to tell you to call them.Anyway, I have the joy of driving a nice 1.4 Automatic Polo for the rest of the week now. Yippee. They're so fast. Quote Link to comment Share on other sites More sharing options...
twisty b-road Posted September 14, 2004 Report Share Posted September 14, 2004 Chalfont? Shoulda popped in for a cuppa mate!You just go the bodyshop yeah? Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted September 14, 2004 Report Share Posted September 14, 2004 you reckon i should bring up my pedal box, before it goes? Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted September 14, 2004 Author Report Share Posted September 14, 2004 Haha! yeah, I passed right by your work - wondered if you'd be there. Had to get back to the office though - no rest for the wicked!Tim, definately, call customer care, the more people they know about with the problem the better. Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted September 14, 2004 Report Share Posted September 14, 2004 my spoiler is suprisingly bubble free and looks great Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted September 14, 2004 Author Report Share Posted September 14, 2004 Tim, yeah, was talking about yer pedal box mate! Same goes for any common problem. Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted September 14, 2004 Report Share Posted September 14, 2004 lol i know! just thought i would add that little comment in. needs a new engine, pedal box, interior and wheels/tyres - but that spoiler is perfect! Quote Link to comment Share on other sites More sharing options...
Fran Posted September 14, 2004 Report Share Posted September 14, 2004 i had to ring them about my pedal box - i kicked up a fuss, told them i needed my car back for max power live and they bollocked my vw dealer style="vertical-align:middle" emoid=":D" border="0" alt="biggrin.gif" /> classic Quote Link to comment Share on other sites More sharing options...
George Posted September 15, 2004 Report Share Posted September 15, 2004 Mine's in tomorrow for the spoiler - had to wait about 6 weeks before it was authorised though.EEk - havent been through all that though.Hope I get the same auto Polo VW gave me last time; they took 2 days to look at the bubbles on my spoiler before even asking for authorisation!Thanks for the info - I will check if it is a new or resprayed spoiler I will be getting.Fingers crossed. Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted September 15, 2004 Report Share Posted September 15, 2004 my dealer told me you cant respray the old one cos they have to take it off which ruins it... Quote Link to comment Share on other sites More sharing options...
bossjohnc Posted September 15, 2004 Author Report Share Posted September 15, 2004 apart from the bubbles, mine doesn't appear to be 'ruined' Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted September 15, 2004 Report Share Posted September 15, 2004 well obviously they wanted to buy me a new spoiler, as they are nice like that Quote Link to comment Share on other sites More sharing options...
George Posted September 16, 2004 Report Share Posted September 16, 2004 Called today and the car wont be ready till tomorrow - but anyway the spoiler is being replaced on mine; somehting to do with it being bonded on car and unsable after removal (or something?) Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted September 16, 2004 Report Share Posted September 16, 2004 EXACTLY what they said to me.... odd where r u george Quote Link to comment Share on other sites More sharing options...
George Posted September 16, 2004 Report Share Posted September 16, 2004 Bought the car in whites Croydon - it is now back there for the work.Sounds like they have dealt with this before. Quote Link to comment Share on other sites More sharing options...
tdwindustries Posted September 16, 2004 Report Share Posted September 16, 2004 yeah i am in Guildford so not the same place lolbut yeah mine knew all about it, took 3 days all in all Quote Link to comment Share on other sites More sharing options...
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